Parliament House Canberra ACT 2602
Telephone 02 6277 7820 Facsimile 02 6273 4140
The Hon Alan Griffin MP
Minister for Veterans’ Affairs
VA117
Wednesday, 26 November 2008
QUICK CLAIMS PROCESSING FOR VETERANS
AFTER BRISBANE STORMS
The insurance claims of hundreds of Defence Service Homes Insurance (DSHI) veterans who
have had their homes damaged by last week’s storms will be processed quickly, the Minister for
Veterans’ Affairs, Alan Griffin, said today.
“We’ve already had more than 650 claims, and initial inspections are progressing quickly,” Mr
Griffin said.
“I encourage any Defence Service Homes Insurance policy holders who have not yet submitted
claims to lodge one as soon as they can, and DSHI will have them processed as quickly as
possible.”
To lodge a claim, or for policy information contact DSHI on 1300 552 662, 24 hours a day,
seven days a week.
“The storm damage has been quite widespread, but thankfully, for most policyholders, damage
to homes has been minimal. Most claims have been for damage from falling trees and
branches, the high winds damaging roofs, smashing windows and also water damage to homes
and belongings,” Mr Griffin said.
“There has been one claim for extensive damage which has made the home uninhabitable.
Cover for temporary accommodation costs are provided under DSHI building insurance
policies.”
DSHI home buildings insurance includes coverage for loss or damage caused by storm activity.
The DSHI home contents policy also includes coverage for storm activity.
“Obviously storms like this are quite disruptive, so our aim is for DSHI to work through the
claims process quickly so repairs can be made and policy holders’ homes can return to normal
as soon as possible,” Mr Griffin said.
Policyholders should call DSHI if they are unsure about whether their claim should be lodged
under their buildings or contents insurance policy.
Defence Service Homes Insurance policy holders: 1300 552 662
Media inquiries: Laura Ryan 0437 863 109
The VVCS – Veterans and Veterans Families Counselling Service can be contacted 24 hours a day, seven days a
week on 1800 011 046.
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