Parliament House Canberra ACT 2602
Telephone 02 6277 7820 Facsimile 02 6273 4140
The Hon Alan Griffin MP
Minister for Veterans’ Affairs
VA100
Tuesday 1 December 2009
DEPARTMENT OF VETERANS’ AFFAIRS ARRANGEMENTS DURING
CHRISTMAS AND NEW YEAR
Veterans will be able to access key services throughout the Christmas and New Year period,
the Minister for Veterans’ Affairs, Alan Griffin, said today.
The Department of Veterans’ Affairs’ offices will close between 5pm on Christmas Eve and 9am
Monday 4 January 2010, however key services will continue to be available to the veteran
community during this period, including:
crisis counselling – VVCS–Veterans and Veterans Families Counselling Service offers
24-hour crisis counselling through Veterans’ Line. This service is available toll free on
1800 011 046 to veterans and peacekeepers of all conflicts, their families and eligible
members of the Defence Force;
transport – if transport is not booked prior to the Christmas period, it will need to be paid
for up-front and reimbursement can be sought from DVA at a later date;
hospital admissions – doctors can admit DVA patients into hospital and request
admissions approval, where required, when DVA re-opens on Monday 4 January 2010;
Defence Service Homes Insurance – help with policy and claim enquiries is available
24-hours a day on 1300 552 662, while payments can be made on 1300 304 989, for the
Pension pay days will not be affected by the Christmas shutdown arrangements.
“I would also like to take this opportunity to wish all veteran, defence force and ex-service
communities and their families, a safe and happy Christmas and New Year,” Mr Griffin said.
Media inquiries: Belinda Cole 0437 863 109
The VVCS – Veterans and Veterans Families Counselling Service can be contacted 24 hours a day, seven days a
week on 1800 011 046.
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NEWS 
